RxWorks

The text message after they get their pet home, checking to make sure all is ok, simply confirms that sense of caring. These are the little things that let your clients know you will go the extra mile for them and can generate a lot of word of mouth referrals for your practice.

We saw several of our clients manually sending these messages and the time it took them even when a small number of their clients were involved and asked:

1. How do we make this faster for veterinary clinics?
2. How do we help our veterinary clinics ensure all their clients receive that same level of personal care?
3. When we put ourselves in the shoes of the client, how do we make sure these messages are still perceived as the personal, caring messages they are meant to be and not another mass produced blast of marketing.

So when we designed Automated Message Manager, we put ourselves in the position of one of your clients. After all, it is their impression of your practice that is most important, and we wanted that impression to be one of personal service and care.

You might say we took a holistic approach. We built up a profile on an individual client by client basis and then automated the resulting messages. The goal was to keep the messages "personal" while saving you time through automation. These individual client profiles include:

• Future appointments
• Surgery lists
• Prescriptions
• Treatments in progress, and even
  
• The day they should apply another flea treatment to their pet.

We have included some standard messages to get you started, but we strongly encourage you to personalize them to reflect your personality and the image you want your practice to convey. Your client will think you are communicating personally with them, and you have the comfort of knowing none of your clients are slipping through the cracks. Plus you are doing it in a fraction of the time it used to take to provide this level of service to just a few clients.

Features include:

• Templates with merge fields to create personalized messages for a range of tasks.
• Message schedules linked to diaries and lists in RxWorks that automatically send personalized messages e.g. appointment prompts, pre-operative reminders etc.
• Health care reminders in support of emails, letters and postcards.
• Scheduled messages prompting clients to administer medications or health care products.
• Reminder messages for clients when prescriptions refills are due or have not been collected.
• Personalized in-patient progress reports.
• Instant, adhoc messages at any time.

Benefits to your practice

• Stronger bond between your client and your practice resulting in an increased annual spend per client and more client referrals.
• Increased revenues by reducing “No Shows”.
• Keeping your clinic running on time.
• Improved compliance with health care programs.
• Improved administration of medications and parasite treatments.
• Improved profits.
• Staff time savings.
• Reduced cost of communications.
• Reinforces and supports the practice’s Standards of Care.
• Positions the practice as a leader in using technology to enhance patient care.